AQW 39467/11-15 Written question to the Minister of Health, Social Services and Public Safety
To ask the Minister of Health, Social Services and Public Safety for his assessment of (i) the appropriateness of the new computer operated check-in system in Causeway Hospital for patients who are not confident with new technologies, and (ii) the importance of initial bedside manner for those who are experiencing poor health.
Asked by Claire Sugden MLA on 27 November 2014
- Answered
- Written
- After due date
- Tabled
- 27 November 2014
- Answer due by
- 12 December 2014
- Answered
- 18 December 201421 days after tabling
- Department
- Department of Health
- Priority question
- No
Answer
The new patient check-in service has been introduced to improve patient experience. It does not replace the check-in service which will continue to be provided by reception staff but complements existing services.
Whilst the system has been designed to be simple to use and provides step-by-step instructions to take patients through the check-in process, staff will be on hand to support them with any issues they may be facing in accessing services.