AQW 40450/11-15 Written question to the Minister for Employment and Learning
To ask the Minister for Employment and Learning (i) how WorldHost customer service training programmes are being promoted to businesses in the tourism, hospitality, trade and retail sectors; and (ii) how many businesses are currently engaged in these programmes.
Asked by Claire Sugden MLA on 8 January 2015
- Answered
- Written
- Tabled
- 8 January 2015
- Answer due by
- 23 January 2015
- Answered
- 20 January 201512 days after tabling
- Department
- Department for Employment and Learning
- Priority question
- No
Answer
These programmes are primarily promoted by NITB (Northern Ireland Tourist Board) and People 1st who have the UK licence for World Host. Promotion of programmes includes via their websites, social media, conferences, road shows, local council and tourism groups partnerships, sector employer groups and by the licensed World Host trainers who promote and deliver the actual training. The World Host programmes are also promoted by my Department’s Skills Solutions Service when engaging with employers across the sectors, with a World Host section on the Departmental website.
To date, approximately 2000 businesses across Northern Ireland have participated in World Host.