AQW 3321/22-27 Written question to the Minister for Communities

To ask the Minister for Communities to detail the number of people who called the Make the Call Service helpline, broken down by month, in the last five years.

Asked by Claire Sugden MLA on 21 September 2022

Answered
Written

Tabled: 21 September 2022
Answer due by: 6 October 2022
Answered: 5 October 202214 days after tabling
Department: Department for Communities
Priority question: No

Answer

The earliest data available for calls made to the Make the Call Service helpline is from November 2017.

From November 2017 to August 2022, Make the Call Service received 232,501 calls on the freephone advice line number. A breakdown by month is included in the tables below.

2017/18	Calls Received		2018/19	Calls Received		2019/20	Calls Received
Apr-17	-		Apr-18	3,765		Apr-19	3,339
May-17	-		May-18	3,911		May-19	3,194
Jun-17	-		Jun-18	4,703		Jun-19	3,541
Jul-17	-		Jul-18	4,045		Jul-19	3,451
Aug-17	-		Aug-18	3,953		Aug-19	3,240
Sep-17	-		Sep-18	3,335		Sep-19	3,662
Oct-17	-		Oct-18	4,367		Oct-19	3,850
Nov-17	1,166		Nov-18	3,808		Nov-19	3,942
Dec-17	2,325		Dec-18	2,083		Dec-19	2,779
Jan-18	4,668		Jan-19	5,992		Jan-20	4,124
Feb-18	4,424		Feb-19	4,482		Feb-20	4,328
Mar-18	3,804		Mar-19	3,464		Mar-20	6,866
TOTAL	16,387		TOTAL	47,908		TOTAL	46,316

2020/21	Calls Received		2021/22	Calls Received		2022/23	Calls Received
Apr-20	2,711		Apr-21	3,463		Apr-22	4,114
May-20	2,508		May-21	3,501		May-22	5,155
Jun-20	3,334		Jun-21	4,979		Jun-22	5,375
Jul-20	3,128		Jul-21	3,282		Jul-22	4,927
Aug-20	3,117		Aug-21	3,498		Aug-22	5,589
Sep-20	3,775		Sep-21	4,136		Sep-22
Oct-20	4,915		Oct-21	4,650		Oct-22
Nov-20	4,110		Nov-21	4,057		Nov-22
Dec-20	3,094		Dec-21	2,869		Dec-22
Jan-21	4,522		Jan-22	4,650		Jan-23
Feb-21	5,677		Feb-22	5,501		Feb-23
Mar-21	4,609		Mar-22	6,644		Mar-23
TOTAL	45,500		TOTAL	51,230		TOTAL	25,160

Official sources